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Healthcare Should Never Be a Privilege

At Sineth Hospitals, we firmly believe that every person deserves access to quality medical guidance, regardless of their financial situation. We understand that private healthcare can be expensive, and not everyone has the means to afford it. That is exactly why we have created multiple pathways to ensure you can still receive the medical attention you need.

We offer three affordable options so you can choose what works best for your situation.

A Friendly Reminder About Government Healthcare

Before we explain our free services, we would like to remind you that the Sri Lankan government provides completely free healthcare through government hospitals and health institutions throughout the country. These facilities offer doctor consultations, treatments, surgeries, laboratory tests, and medications at no cost to all citizens.

We always encourage you to visit your nearest government hospital, teaching hospital, or MOH (Medical Officer of Health) office for any health concern. Government healthcare is your right, and these institutions are equipped with excellent doctors and resources. Our services below are meant to supplement the government healthcare system, not to replace it.

Our Affordable Healthcare Options

Choose the option that best suits your needs

100% Free

Option 1

Free Medical Advice

Send your health query via WhatsApp or email and receive professional medical advice from our doctors completely free of charge.

  • Via WhatsApp or Email
  • One detailed reply per query
  • Replies as time permits
Learn More
Fee Waiver

Option 2

Consultation Fee Waiver

Patients with major health issues can apply for a complete waiver of the consultation fee by submitting a request letter.

  • For major health conditions only
  • Written request required
  • Subject to approval
Learn More
Rs. 200 Only

Option 3

Low-Cost Phone Consultation

Visit our center and consult with our doctor over the phone at a significantly reduced consultation fee of just Rs. 200.

  • Visit our center in person
  • Doctor consultation via phone
  • Only Rs. 200 consultation fee
Learn More

Option 1: Free Medical Advice

Get professional medical guidance at absolutely no cost via WhatsApp or email

If you are unable to afford private healthcare and need medical guidance, our doctors are here to help. Simply send your health query via WhatsApp (text or voice message) or email, and one of our qualified doctors will review your case and provide you with professional medical advice.

What to Include in Your Message

To ensure our doctors can give you the best possible advice, please include all of the following information in your message:

  • Your age and sex
  • A clear description of your symptoms (when they started, severity, what makes them better or worse)
  • Any existing medical conditions you have (diabetes, high blood pressure, asthma, etc.)
  • Any medications you are currently taking
  • Photos of reports, prescriptions, or test results (if available)
  • All your questions about your health concern
Important Rules
One Reply Policy

To prevent misuse and to make sure everyone gets the chance to receive this service, each submission will receive only one detailed reply. Therefore, please make sure to send all your queries at once in a single message.

Adequate Information

If you do not receive a reply, it means the information you provided was inadequate for our doctors to give proper advice. In that case, you must resubmit with complete and adequate information so we can assist you.

Response Time

Replies are provided as time permits. Our doctors attend to these messages alongside their regular hospital duties. Please be patient, and we will respond as soon as we can.

Not for Emergencies

This service is not suitable for medical emergencies. If you have an emergency, please call 1990 (Suwaseriya Ambulance) immediately or go to the nearest hospital.

WhatsApp: 0 727 725 725 | Email: freetreatment@sinethhospitals.com

Option 2: Consultation Fee Waiver for Major Health Issues

We stand with patients facing serious health challenges

We understand that patients battling major health conditions face not only physical and emotional hardships, but also significant financial burdens. If you are suffering from a serious medical condition and cannot afford the consultation fee, Sineth Hospitals offers a complete consultation fee waiver to ease your burden.

Who is Eligible?

This fee waiver is available for patients with major health conditions such as:

  • Cancer
  • Chronic kidney disease
  • Heart disease
  • Stroke
  • Major neurological conditions
  • Severe chronic illnesses
  • Other serious medical conditions
How to Apply

To request a consultation fee waiver, please submit a written letter (handwritten or typed) that includes:

  1. Your full name, age, and contact details
  2. A description of your medical condition and diagnosis
  3. Details of your current treatment and hospital records
  4. An explanation of your inability to afford the consultation fee and your financial circumstances
  5. Supporting documents such as medical reports, hospital letters, or Samurdhi/welfare cards (if applicable)

You can submit this letter by:

  • In person: Hand it over at our center at Rattanapitiya, Boralasgamuwa
  • Via WhatsApp: Send a photo of the letter to 0 727 725 725
  • Via Email: Send your letter and documents to freetreatment@sinethhospitals.com
Please Note
  • This fee waiver is only available for major health conditions. It is not applicable for minor illnesses or routine consultations.
  • This provision is not available for outsourced services (services provided by external partners or third parties).
  • Each application is reviewed on a case-by-case basis and approval is at the discretion of Sineth Hospitals.
  • Conditions apply.

Option 3: Low-Cost Phone Consultation - Rs. 200

Visit our center and consult with a doctor at a minimal cost

For those who would like a more interactive consultation but cannot afford the full consultation fee, we offer a low-cost phone consultation option at our center. You can visit our medical center in person and speak with our doctor over the phone for a consultation fee of just Rs. 200.

How It Works
1
Visit Our Center

Come to our medical center at Rattanapitiya, Boralasgamuwa during operating hours.

2
Phone Consultation

Our staff will connect you with the doctor via phone. Explain your condition and ask your questions directly.

3
Receive Advice

The doctor will provide you with medical advice, prescriptions, or referrals as needed.

Consultation Fee

Rs. 200

That's all you pay. No hidden charges.

What to Bring
  • Any medical reports, prescriptions, or test results you have
  • A list of medications you are currently taking
  • Your health questions prepared in advance for the best use of consultation time

Our Location: Sineth Hospitals Medical Center, Rattanapitiya, Boralasgamuwa. View on map

Terms & Conditions

  • The free medical advice service (via WhatsApp or email) is provided as a community service by Sineth Hospitals. It is not a substitute for a full in-person medical consultation or examination.
  • Each query (whether via WhatsApp or email) will receive only one reply. Please include all your questions in a single message to make the most of this service.
  • If your submission lacks adequate information, you will not receive a reply. You may resubmit with more complete details.
  • Replies are provided as time permits. There is no guaranteed response time.
  • This service is not for medical emergencies. For emergencies, call 1990 or visit the nearest hospital immediately.
  • The consultation fee waiver is available only for major health conditions and is not applicable for minor diseases or outsourced services.
  • Fee waiver applications are reviewed on a case-by-case basis and approval is at the sole discretion of Sineth Hospitals.
  • The Rs. 200 phone consultation is available at our center during operating hours and is subject to doctor availability.
  • The advice provided through any of these options is general medical guidance and may not replace the need for an in-person examination.
  • Sineth Hospitals reserves the right to modify, suspend, or discontinue any of these services at any time without prior notice.
  • By using any of these services, you acknowledge and accept these terms and conditions.

Looking for Our Regular Medical Services?

If you are able to afford private healthcare, we offer comprehensive medical services including doctor home visits, OPD consultations, laboratory tests, and telemedicine. Book an appointment today.

Need Medical Care at Home?

Don't wait. Call us now for immediate home-based medical care. Available 24/7.

0 727 725 725