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Affordable & Free Medical Support

Medical guidance and selected fee-support options for patients who need help accessing private healthcare.

At Sineth Hospitals, we understand that private healthcare can be difficult to afford for some patients. That is why we offer selected support options, including free message-based medical advice, consultation fee waivers for eligible serious conditions, and low-cost assisted consultation at our centre.

Home/Medical Support

Important Clarification

This page does not mean that all treatment, investigations, medicines, procedures, transport, or home visits are free. The available support depends on the selected option, patient need, eligibility, and service availability.

Government Healthcare Reminder

Sri Lanka provides free healthcare through government hospitals and public health institutions. We encourage patients to use nearby government hospitals, teaching hospitals, and appropriate public health services whenever suitable. Our support options are intended to supplement, not replace, the government healthcare system.

Three Support Options

Free Message-Based Medical Advice

One non-emergency health question by WhatsApp or email, with one detailed reply as time permits.

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Consultation Fee Waiver

Selected serious medical conditions may be considered for consultation fee support after review.

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Low-Cost Centre Consultation

A centre-based assisted phone consultation for selected non-emergency concerns.

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Free Message-Based Medical Advice

Patients who cannot afford private consultation may send a health question through WhatsApp or email. A doctor may provide one detailed reply as time permits.

This is suitable for:
  • Basic medical guidance
  • Report-related questions
  • Non-urgent health concerns
  • Advice on whether a consultation, OPD visit, home visit, or hospital care is needed
Important conditions:
  • One reply per submitted query
  • Send all questions together
  • Include adequate information
  • Replies are given as time permits
  • Not suitable for emergencies
  • Not a replacement for full clinical assessment
Please include:
  • Age and sex
  • Main symptoms and duration
  • Existing medical conditions
  • Current medications
  • Allergies
  • Photos of reports or prescriptions if available
  • Your exact questions
Send WhatsApp MessageSend Email

Consultation Fee Waiver for Selected Serious Conditions

Patients with serious medical conditions who cannot afford consultation fees may apply for a consultation fee waiver. Approval is not automatic and depends on the patient’s condition, financial situation, supporting documents, and service capacity.

Examples may include:
  • Cancer
  • Chronic kidney disease
  • Serious heart disease
  • Stroke-related disability
  • Major neurological illness
  • Severe chronic illness
  • Other serious conditions assessed individually
Submit a written request with:
  • Full name, age, and contact details
  • Diagnosis and current medical problem
  • Current treatment details
  • Reason for financial difficulty
  • Medical reports or hospital letters
  • Samurdhi/welfare documents if available
Submit via WhatsAppSubmit via Email

Low-Cost Assisted Phone Consultation at the Centre

This is not home telemedicine. The patient must physically visit our centre. From the centre, the patient receives a structured phone-based doctor consultation with staff support when needed.

This service is designed for selected non-emergency concerns and for patients who may otherwise self-medicate directly from pharmacies due to cost.

Fee:

Rs. 200 consultation fee

Suitable for:
  • Selected minor non-emergency symptoms
  • Medication review
  • Simple medical advice
  • Patients who cannot afford the standard consultation fee

Our Location: Sineth Hospitals Medical Center, Rattanapitiya, Boralasgamuwa. View on map →

Emergency Warning

These support services are not suitable for emergencies. Please go to the nearest hospital emergency unit or call 1990 Suwaseriya if there is:

  • Severe chest pain
  • Severe breathing difficulty
  • Stroke symptoms
  • Unconsciousness
  • Seizures/fits
  • Severe bleeding
  • Major injury
  • Rapidly worsening condition
FAQ

Frequently Asked Questions

No. This page explains selected support options such as free message-based advice, consultation fee waivers for eligible serious cases, and low-cost assisted consultations. Medicines, tests, procedures, transport, and other services may still have charges.

Yes. You can send a non-emergency health question through WhatsApp or email. One detailed reply may be provided as time permits if adequate information is given.

Patients with selected serious medical conditions who cannot afford the consultation fee may apply with a written request and supporting documents. Approval is subject to review.

No. The Rs. 200 assisted phone consultation is available only when the patient physically visits our centre and consults the doctor by phone from the centre.

No. These services are not for emergencies. For severe symptoms or urgent conditions, go to the nearest emergency unit or call 1990 Suwaseriya.

Need Medical Support?

Choose the most suitable support option or contact Sineth Hospitals for guidance.

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Need Medical Care at Home?

Don't wait. Call us now for immediate home-based medical care. Available 24/7.

0 727 725 725